We at InnoviHealth Systems, Inc. (“InnoviHealth,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of InnoviHealth in connection with our websites (the “Website”), our proprietary software as a service (SaaS) Services (the “Services”) which is made available as a web application via our Website and/or a mobile application (if any) and/or desktop application (if any), and when you otherwise interact with us in any way. If you use any Services, you must agree to this Privacy Policy. If at any time you do not agree to this Privacy Policy, you must stop using the Services.
Description of Users and Acceptance of Terms:
This Privacy Policy applies to visitors to the Website, who view only publicly-available content (“Visitors”), customers who have signed up to access and use the Services (the “Customers”), and Customer’s employees and contractors authorized by Customer to access and use the Services (“Authorized Users”).
By visiting our Website, Visitors are agreeing to the terms of this Privacy Policy and the accompanying Website Terms of Use.
By accessing and/or using the Services, each Customer and Authorized User is agreeing to the terms of this Privacy Policy and the accompanying Services Terms of Use.
Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Website Terms of Use or the Services Terms of Use, as the context requires.
Information We Collect:
We may collect information from or about you from various interactions with us described below. The amount and type of information that we collect depends on the nature of the interaction. For example, we ask new users who may purchase our Services to create an account by providing a username, email address, and billing information. In certain situations, if you do not provide information that we request, you may not be able to use our Services.
Important Notice to Non-U.S. Residents:
The Website, the Services and their servers are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us maybe transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use any of our Website and/or Services, you consent to any transfer and processing of your personal information in accordance with this Privacy Policy and you do so at your own risk.
Information Provided by You:
Account and Service Information. When you register to create an account that allows you to use the Services (including through our website), we may collect your name, email address, your website URLs, your IP address, billing address, phone number, your company and job title and any other information that you provide to us.
Communications. If you communicate with us, we may collect information about you, such as the contents of the messages you send to us.
Information Obtained from Your Devices through Interactions with our Services. Interactions with our Services. When you interact with our Services, we collect the information about how you use our Services, including Inputs, information you provide when you’re interacting with the Services, including text, photos, voice and audio, and other information you may provide to us directly through the Services.
Device Information. When you use our Services, we may automatically collect information about the device and software you use to access our Services, such as language preference, referring site, and the date and time of each visitor request, as well as the operating system, hardware model, application or browser version, and unique identifiers associated with your device, such as your device’s advertising identifiers.
Log Information. When you use our Services, our servers may automatically collect system logs or similar information about your interaction with the Services from your browser. This may include information such as IP address, browser language, date and time of access, browser type or the domain from which you are visiting, web-pages you visit, search terms you use, features you click on and cookie information.
Cookies and Similar Technologies. When you use our Services, our servers may automatically collect additional website usage data to improve our Services.
A cookie is a small data file that we transfer to your Internet enabled. This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit before or after you use the Services, the pages or other content you view or otherwise interact with on the Services, and the dates and times that you visit, access, or use the Services.
Billing Information:
In you choose to pay the applicable fees by credit card, you will be required to provide certain additional information which may include a credit card number, expiration date, billing zip code, activation code, bank information, and similar information (“Billing Information”). Such Billing Information will be collected and processed by our third-party payment processor pursuant to the terms and conditions of their privacy policies and terms of use. InnoviHealth does not directly obtain, store, or process any Billing Information.
Live Chat:
Information collected and/or received through the “Live Chat” feature on our Website: Some of our Websites provide you with a “Live Chat” feature on our to better assist you. When you utilize the “Live Chat” feature on the Website to reach out to us with questions about our business, Website, Services, pricing, products, services or anything else, please only provide necessary information. All information you provide through the “Live Chat” feature will be used to assist you and answer your questions; provided, however, for recordkeeping, training and quality assurance purposes, we may record and maintain a transcript of any communication in the Live Chat.
Third-Party Tools:
When you access or use the Website and the Services, we use browser cookies, pixels, web beacons, and similar technologies (collectively, “Tracking Technologies”) to automatically collect or receive certain standard technical information and other data. This other data may include: traffic data; usage data (including but not limited to, profiles viewed, matches made, features used, frequency and duration of the Website and the Services usage, and interactions with content on the Website and the Services); location data; device information (including but not limited to, type of device, mobile device Services, operating system, browser type, screen resolution, IP address and other technical information); logs and other communications data sent to us by your computer, mobile device, tablet, or any other device over time on our Website and Services; and your online activity across third party websites, apps, and devices. We may also evaluate your computer, mobile phone, or other access device to identify any malicious software or activity that may affect the availability of our Website and Services.
We use analytics providers such as Google Analytics Demographics that collect and analyze information about use of the Services and report on activities and trends. These services may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. We also use analytics and service providers on our Sites to collect and analyze information about use of the websites and report on activities and trends. This includes generating and analyzing session recordings, heatmaps, session replays, mouse clicks, other analytics, and more.
Publicly Available Information and Third-Party Source:
We may receive information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services. We may also collect publicly available information concerning business prospects and leads from consulting firms, marketing firms, third party databases, data brokers as well as LinkedIn, ZoomInfo and similar public business information websites.
How We Use Your Information:
We use information we collect for the following purposes:
To provide and improve our Services and to improve the relevance of information provided to you by our Services, such as by personalizing your user experience or improving our artificial intelligence technology;
To communicate with you;
To facilitate and process payments and orders;
To send you marketing communications and other types of offers or advertisements, which may be tailored to you, based on information such as your interests and preferences, and to improve the relevance of advertisements displayed to you;
To enforce legal rights and to comply with the law;
To comply with an order from a government entity or other competent authority;
To prevent or address potential or actual fraud, illegal activity, misuses of our Service, or injury or interference with our operations, customers or others who may be harmed or may suffer loss or damage;
To protect our rights, prevent fraud and/or comply with applicable law, judicial proceedings, court orders, or legal process.
We may also aggregate or de-identify information so that it no longer identifies you and use this information for the purposes described above. We will maintain and use de-identified information in de-identified form.
How We Share Your Information:
We do not share or otherwise disclose information we collect from or about you, except as described below or otherwise disclosed to you at the time of the collection. In addition to the following, we may freely publish and share anonymous aggregate statistics about our users, site traffic patterns, and related site information.
We will only share the information we collect from or about you when required to do so for business necessity and with legal requirements.
Third parties, such as our vendors, service providers, suppliers, and analytics companies that help provide and improve our Services and the relevance of the content provided by those third parties. This includes providers of hosting services, customer service vendors, cloud services, content delivery services, support and safety monitoring services, email communication software, web analytics services, payment and transaction processors, and other information technology providers. Pursuant to our instructions, these parties will access, process, or store your information only in order to provide these services to us.
Third parties with whom you can interact with through our Services.
Government authorities or other third parties in compliance with the law (i) if required by law to comply with our legal obligations, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, users, or the public, or (vi) to protect against legal liability.
Third parties, such as lawyers, professional advisors, or counterparties parties in the event we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy or liquidation where the business will not continue as a going concern, receivership, sale of assets, or transition of our Services to another provider, then any information we collect may be sold or transferred as part of such a transaction as permitted by law and/or contract.
Third parties, with whom you can share data through the functionality provided by the Services for sharing or exporting your search results.
Retention:
We retain your information for only as long as we need in order to provide the Services to you, or for other legitimate business purposes such as auditing or accounting purposes, resolving disputes, safety and security reasons, or complying with our legal obligations.
How We Protect the Information:
We take commercially reasonable security measures to ensure that your information is treated securely and is protected from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of such data, and in compliance with applicable laws and regulations. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. In particular, e-mail sent to or from the Website and/or the Services may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail or other electronic means. We do not accept liability for unintentional disclosure of your information.
We are compliant with HIPAA, as determined by a HIPAA Compliance Audit and SOC1 Policy. We have policies in place to ensure compliance with various state and federal laws governing the use of consumer information.
Opt-out Rights:
Marketing Communications. Any marketing emails we send you will contain instructions for how to unsubscribe from receiving future marketing communications. Please note, however, that you may still receive service-related communications, via email even if you unsubscribe from marketing communications. Please note that we may need to retain certain information for recordkeeping or legal compliance purposes.
Cookies. The Cookies we use are only used for the purpose of access and using Services and not associated with advertising.
Links to Third-Party Websites. This Privacy Policy does not apply to links you follow from the Services (including our websites) to other sites, services, applications, or online stores. when you visit other websites, even when you click on a link posted on InnoviHealth, you should read their privacy policies.
Changes to this Policy:
We may revise this Privacy Policy from time to time, without prior notice. When we do, we will post the changed policy on our website, and we will revise the Effective Date listed. By continuing to use the Services after we post the revised Privacy Policy, you are agreeing to the revised policy. We encourage you to periodically review this Privacy Policy so you know how we are collecting, using, and sharing your information.
Contact Information:
You may contact InnoviHealth Systems Inc by mail to 62 East 300 North, Spanish Fork, UT 84660 or at info@innovihealth.com.